Dedicated and highly experienced program managers coordinate your loyalty program by executing operational tasks, software application administration, as well as providing expert guidance. By choosing Comarch you will mitigate the risk of program management while simultaneously freeing up internal resources through delegating time-consuming processes.
The scope of services provided by Comarch program managers include:
- support in program organization, setup and selection of marketing service providers and fulfillment partners.
- managing on-going relationships with strategic program partners and subcontractors regarding initial configuration of the loyalty management software.
- ongoing administration of software applications involved in program operations.
- reporting of program KPIs and service performance.
- fraud detection and prevention.
- overall communication management, definition and dispatch of marketing surveys.
- configuration and administration of the program's web portal.